You can subscribe to either of our recurring monthly plans or a recurring annual plan with substantial discount.

Members can cancel their subscriptions at any time and cancellation will take effect from the next renewal due date. You will continue to have access to member content until the end of the period. During this time your subscription will show the status “pending cancellation”.

Monthly recurring memberships offer a flexible way to join and the minimum period you are subscribing for is one month. You can cancel at any time via your Ffion Online account dashboard.

Your cancellation will take effect from the next renewal due date, so if you cancel mid-month or year you will continue to have access to member content until the end of the period you have been billed for. During this period your subscription will show the status “pending cancellation”.

We do not offer refunds or credits for any partial monthly or annual membership periods.

On the login page, click Forgot Password, enter the email associated with your account, and click Send instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the library page.

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

Once you sign into your account, navigate the Video Library in the top menu to access all of our videos.

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

If the subscription originated through an app purchase, you must cancel via your mobile device via the app through which the subscription was purchased. Cancelling an in-app purchase via the website will not cancel your app based subscription. An admin cannot cancel this for an end-user. 

If you signed up via the website, then once signed into your Ffion Online website account you can cancel your recurring subscription any time before the due date by clicking My Account or Dashboard from the top navigation menu. Select Purchases and locate your Active Plan. information. Click on Manage. Your subscription will be cancelled and your access will be removed at the end of your current payment period. A confirmation email will be sent to the registered email address confirming cancellation.

We do not process cancellation requests received by email (see terms and conditions).

If you took out your membership on the website you can only access your web account to make changes or cancel your membership.

It is not possible to process a cancellation via the App unless you took out your membership via the App Store or Google Play.

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

You will continue to pay the price that you signed up for, only new customers will pay the amended price. If you used a discount code when you signed up this code will only apply while that subscription is active and as specified in the sign up offer. If the subscription becomes inactive then the discount will not apply to re-subscriptions.

Check your active subscription to see if a renewal payment is currently due. Your membership will be on hold until the payment has successfully been processed. Stripe will make several attempts to collect the payment due, but it may be that you need to update your card details, for example if the card expiry date has changed. If you can't access your account then you will need to update your billing details for payment to be made to regain access.

During the subscription renewal process there will be a very short time when your account is on hold while payment is processed – for a successful payment this will be generally less than a minute or so.

We operate an automatic recurring renewal payment system, so several attempts will be made to process your payment using the card source stored by Stripe. If this process fails you will receive emails from us to let you know that we are still attempting to process payment.  If all attempts fail, you will finally receive an email inviting you to re-enter payment details to access your account.

The subscription will automatically be cancelled after a further month if all payment attempts have failed.

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can contact us via team@ffiononline.com.  

1. Discretionary refund requests must be made within 15 days of the transaction date.

2. The request should include your order number and reason for the refund.

3. Any discretionary refund given will be processed to the original payment method used at the time of purchase.

4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.

5. Services or products already used or accessed may not be eligible for a full refund.

6. Refunds will not normally be given where a cancellation was not processed in advance of the subscription renewal date.  Subscription confirmation emails state when the next payment is due and we send a reminder 30 days before annual renewals.

Check your spam filters and make sure to add us to your safe senders list.  There are occasions when our emails will be blocked and we try to monitor and resend where possible.  It’s also possible that your email was incorrect when you placed your order.  Again, we try to monitor these and will correct any obvious email address errors if we see them. You can amend your email address from within your account.

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

First, check that your membership is actually active.  Log in to your user account via your dashboard, then select BILLING. You will be able to see the current status of your subscription and it needs to be ACTIVE to view member content.

-Check you have the latest version of your browser installed. Many browsers update automatically but you may need to do it manually. Check which version you are on via whatsmybrowser.org.

Clear your browser history/cache/cookies. 99% of the support issues we receive are solved by clearing your stored history, cache and cookies from your browser. Instructions for various browsers are readily available via an online search.

Try using a different browser to access the site. If you can do that with no problems then you will need to take action as above to clear the issues on your other browser.